free rescheduling of the reservation up to 28 days before arrival (a voucher will be issued within September 2021) - for cancellations from 27 to 8 days from the start date of the stay the deposit will not be returned (Article 1385 of the civil code); in case of cancellation from 7 to 0 days before arrival, a penalty equal to 60% of your stay will be required (deducting the deposit already paid);
in case of cancellation due to positive Covid of family members and / or quarantine, it will be possible to reschedule the reservation free of charge (a voucher will be issued which can be used by September 2022) the unwillingness to carry out checks aimed at obtaining the Green Pass if necessary for travel is not part of the COVID motivations;
in case of no show the penality is 80% of your stay.
Be careful of the unexpected and add an insurance to your booking: Care4UHotel. Calculate the premium and take out the travel insurance policy within 48 hours of our confirmation !!!
In the kitchen, scrupulous hygiene according to the strict rules laid down by HACCP (Hazard Analysis and Critical Control Points=
Cooks use gloves and mouth/nose masks when processing food
In the swimming pool use of filters and chlorine, limited access on a rotation basis by reservation
In the relaxation area the provision of disinfectant detergents
In the SPA center during the wellness treatments (face, body, massages) the collaborators use mouth/nose masks
Use of antibacterial and antiviral detergents
At the restaurant we DO NOT work double shifts, if there are few people, we keep 1 meter between table and table, otherwise we have equipped ourselves with booths ensuring safety and allowing us not to have to do double shifts during meals
ACTIVITES AND ANIMATION
We moved most of the outdoor activities by organizing small groups
regular sanification (at least once a day) of play areas
we form small groups keeping the distance
Fast Wi-Fi available to guests for homeworking even on vacation!
Distance from the hospital 30 km and from the first aid center 4 km